Automatic guest messages for accommodation
Automatic guest messages help hosts reduce repetitive conversations and deliver the right information to guests at the right time. Instead of answering the same questions again and again, hosts prepare messages once and let the system handle the rest.
What automatic guest messages mean
Automatic guest messages are messages sent to guests based on their reservation status and timing.
They replace manual conversations with clear, scheduled information that guests receive when it is actually useful — before arrival, during the stay, or before check-out.
- No manual sending.
- No forgotten messages.
- No last-minute stress.
The problem with manual guest communication
Most hosts communicate with guests using:
- booking platform chat
- email messages sent in a hurry
This usually leads to:
- repeated questions
- missing details
- interruptions throughout the day
- stress right before arrival
Even with only a few reservations, manual messaging becomes difficult to manage consistently.
Automatic messages for Airbnb and Booking
Airbnb and Booking guests usually ask the same questions:
- How do I access the property?
- Where can I park?
- What is the Wi‑Fi password?
- What time is check‑out?
With automatic guest messages, this information is delivered without manual replies. Messages are prepared once and shown automatically to guests based on their reservation — regardless of whether the booking comes from Airbnb, Booking, or another platform.
How automatic guest messages work with Plan4Host
With Plan4Host, guest messages follow a simple flow:
After the guest completes online check-in and the host confirms the reservation:
- guests gain access to a private message portal
- scheduled messages appear automatically at the right moment
- all information stays organized in one place
Hosts do not need to send messages manually.
What guests receive automatically
Automatic messages can include:
- arrival instructions
- access details
- Wi‑Fi information
- parking guidance
- house rules reminders
- check-out instructions
- local recommendations
All messages are displayed inside the guest portal, not scattered across multiple chats or platforms.
When messages are delivered
Messages are scheduled relative to the reservation:
- before arrival (for example, one hour before)
- at arrival
- before check-out (for example, twelve hours before)
Guests see each message exactly when it is relevant, without searching through conversations.
What the guest sees
Guests access a dedicated guest portal where:
- messages appear in a clear order
- reservation details are visible
- house rules are available
- property contact information is always accessible
The experience is calm, structured, and easy to follow.
Who automatic guest messages are for
Automatic guest messages are ideal for:
- Airbnb and Booking hosts
- short-term rental properties
- accommodations without a permanent reception
- hosts managing multiple reservations
- anyone who wants fewer interruptions during the day
They are built for real hosting workflows, not large hotel chains with complex systems.
Frequently asked questions
Do guests receive emails or chat messages?
Messages are shown inside a dedicated guest portal after reservation confirmation.
Can messages be customized?
Yes. Hosts can edit messages anytime and adjust them to their property.
Are messages sent automatically without confirmation?
No. Messages start only after the reservation is confirmed by the host.
Can guests reply to messages?
Messages are designed to provide information and reduce unnecessary conversations.
Final note
Automatic guest messages are not about removing hospitality. They are about removing repetition, stress, and constant interruptions — while keeping guests informed and comfortable.
See how automatic guest messages look from the guest’s perspective.